Autodesk Flex: All your questions answered
Frequently asked questions about Autodesk Flex tokens
In June 2021, Procad was acquired by Symetri. Part of the Addnode Group, Symetri is one of Europe’s leading providers of digital BIM, product design and lifecycle solutions.
Procad has become Symetri, operating as one company since the beginning of July 2022. Please rest assured its business as usual for us and your service experience will not be impacted.
Issue
After installing Revit 2021 or below, the templates and families are missing can often be missing.
Solution
One of the main reasons that these do not get installed can be down to network issues. In order to install the content:
The default location for the templates and families is C:ProgramData/Autodesk/RVT 20XX. They should now be visible in this location.
Sometimes, you may not be able view the Program Data folder. This is because this folder is hidden. You can reveal hidden folders through your control panel.
If they are not in this location after the above procedure is carried out, perform a full uninstall of the content libraries through the control panel. Next, perform a clean reinstall from the media or download installer. This is only for the content library.
Open, Revit>Options>File Locations to now set the correct paths for your templates and families.