Technical Support

Our Certified team of Engineers provide a wide range of support options to suit your needs.

Support – Having an Issue?

If you’re having trouble, make sure to log a ticket officially by emailing our support team. This can be achieved by pressing the button below. Make sure to supply all relevant information regarding your issue, to ensure utmost efficiency in our support teams response.

On logging a ticket, you will then be issued with a ticket number and the relevant point of contact will be notified of your query.


Check out our Knowledge Base where you will find further information about all your Autodesk products.


For general support queries, our support team can be contacted by clicking below and providing us with some information.


Our blog will enable you to keep up to date on software releases, technical updates and receive general tips & tricks.

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Ensures that you get access to our Software Installation Guide, Online Tutorials, Procad’s Knowledge Base and if you encounter any technical issues with your product, there will be a review in line with our Support Terms & Conditions.
Please ensure that you have followed all the necessary steps outlined as per the Installation Guide provided with your product when purchased before contacting Procad’s Advanced Technical Support Team.

What we can do For you

Get Your Autodesk Software Up & Running with Procad.
Procad Customers on active maintenance & subscription plans will receive Procad’s Autodesk Software Installation Guide upon purchasing their Autodesk Software.
If our customers need further assistance with the installation of their software they can create a case and will receive a response directly to their support enquiry ASAP.
Accelerate your Autodesk training by reaching out to an Autodesk Authorized Training Center (ATC). Work with knowledgeable instructors in quiet classroom settings utilizing sample projects and exercises that emphasize real-world, practical applications. ATC sites around the world offer a variety of courses, and many can help you prepare for an Autodesk Certification.
The Procad support team will provide expert advice and assistance in areas such as Installation and configuration of your software or general support for you Autodesk solution, the Procad team has a variety of support mechanisms to support your requirements.

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