Procad has become Symetri
In June 2021, Procad was acquired by Symetri. Part of the Addnode Group, Symetri is one of Europe’s leading providers of digital BIM, product design and lifecycle solutions.
Procad has become Symetri, operating as one company since the beginning of July 2022. Please rest assured its business as usual for us and your service experience will not be impacted.
Symetri Support
Support Services Ensuring You Stay Productive
What will you get with a Symetri Support agreement?
At Symetri, we understand the importance of your investment in both people and technology. Our dedicated support services help you stay productive and get the best value from your technology investments.
Covering a wide range of products both from Symetri and our best-of-breed technology partners to customers in the Design and Architecture, Engineering & Construction industries, our support agreements provide access to:
- A dedicated helpdesk via email or phone
- Guaranteed service levels
- Additional services for design and live project problem solving, on-site support, application deployments, configuration and customisation.
Support Services designed to meet your needs
ONBOARDING
Geared for self-sufficient users who want to quickly get up and running without the need for any product support or guidance.
WHAT'S INCLUDED:
- Onboarding call from the agent
- Symetri’s Software Installation Guide
- Symetri’s Knowledge Base and Tutorials
- Initial Autodesk Account Setup and User Assignment.
SUPPORT
Designed for users who may require occasional product assistance throughout the year, ensuring they have access to the support they need when necessary.
WHAT'S INCLUDED:
- Onboarding package
- Case limit workflow
- Product support only
- Licencing errors
- Product issues
SLA
Tailored to suit you, your team and your organisation's needs. This package can be customised per customer specifications on the agreement.
WHAT'S INCLUDED:
- Onboarding package
- Support package
- Design guidance and assistance:
- Overview sessions
- Product installs and configuration
- Product demonstrations
- Data management support
- Workflow research and demonstration.
How to get in touch with our support team?
- To raise a support request please email support@symetri.ie
Contact us
Please submit your enquiry here and a member of our team will get in touch.
Alternatively call +353 61 919000